Privacy & Disclaimer

Disclaimer

This page contains the disclaimer of Certeso nv. In this disclaimer we explain the conditions under which we provide information on our website.

Intellectual property

The information on this website may be used free of charge as long as you do not copy, distribute or otherwise misuse it. You may only reuse information from this website in accordance with mandatory legal provisions.

Without the express written permission of Certeso nv, it is not permitted to reuse text, photographic material or other materials from this website. The intellectual property belongs to Certeso nv.

No guarantee of accuracy

For prices listed on our website, we strive to represent reality and intended prices as carefully as possible. Errors that are clearly programming or typing errors can never give rise to a claim or presumption of a contract with Certeso nv.

Certeso nv aims to keep this website as up to date as possible. If, despite these efforts, information or content on this website is incomplete or incorrect, we cannot accept liability for it.

The information and products on this website are provided without any form of guarantee or claim of accuracy. We reserve the right to modify, remove or repost materials without prior notice. Certeso nv accepts no liability for information on websites to which we refer via hyperlinks.

Changes

If this disclaimer changes, the most recent version will be available on this page.

Use of collected data

Use of our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to provide the services optimally, in line with your expectations and interests. The data is stored on secure servers of Certeso nv or those of a third party.

Communication

When you send us email or other messages, we may retain those messages. We may ask for personal details relevant to the situation so we can process your questions and respond to your requests.

Cookies

We collect data for research in order to better understand our customers and tailor our services. This website uses cookies to help analyze how users use the site. Information generated by cookies may be transferred to secure servers of Certeso nv or those of a third party.

When you browse certeso.com, we do not collect identifying information such as your name or address via a cookie. As with other websites you visit, your internet provider passes your IP address to our servers. This helps us understand which pages were viewed and for how long.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Communication

• Maintaining customer relationships through marketing actions.
• Providing information to deliver services tailored to your interests and expectations.
• Offering customer support by processing your questions and requests.
• Analyzing website use so we can adapt our services.
• Providing general services, including invoicing.
• Offering the use of social features integrated into the Certeso website.

Products & services

• Maintaining accounts for our software products.
• Processing data needed for safety plans and related services.
• Creating an account with your details.
• Managing the execution of services.
• Sending automatic notifications from the software.
• Detecting and resolving software issues.

Which data is involved?

Certeso nv may store and process personal data provided for the purposes above, including:

• Details of the customer's contact person or IT administrator.
• Details of prevention advisers.
• Details of emergency contacts.
• Details of software users.

No sensitive personal data is processed. The personal data processed is limited to data you provide to us so that services can be performed or managed.

Legal basis for processing

Personal data is processed based on your use of our services and is limited to what is necessary to provide those services. There is a legitimate interest and necessity in the context of the services provided.

Third parties

The information is not shared with third parties, except in some cases where information may be shared internally. Our employees are required to respect the confidentiality of your data. The processed personal data is stored on servers managed by us and located in the European Union.

Retention period

Personal data processed in the context of the purposes mentioned above will be retained for as long as you have a contractual relationship with Certeso nv and use services managed on our storage media or servers.

After that, data is only retained passively where necessary to comply with legal obligations or ongoing post-contractual commitments.

Rights of access, correction, deletion, restriction, objection and portability

You have the right at any time to access your personal data, have it corrected if inaccurate or incomplete, have it deleted, restrict its processing and object to the processing of your personal data.

You also have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another company.

To exercise these rights, users are asked to send an email to privacy@certeso.com.

Complaint

We will always respond to any notification sent to privacy@certeso.com.

Every data subject also has the right to lodge a complaint with the competent supervisory authority in Belgium if they believe that the processing of personal data infringes applicable European regulations.

Commission for the Protection of Privacy
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
commission@privacycommission.be

The Commission's offices are open to the public by appointment on working days.

Changes

This privacy statement is tailored to the use and functionality of this site. Adjustments or changes to the site may lead to changes in this privacy statement, so it is advisable to consult it regularly.

Direct marketing

The user has the right to object free of charge to any processing of personal data for direct marketing purposes.

Changing or unsubscribing from the newsletter

At the bottom of each mailing you will find the option to change your details or unsubscribe.

Disabling cookies

Most browsers are set to accept cookies by default, but you can configure your browser to refuse all cookies or indicate when a cookie is being sent. Some features and services may not function correctly if cookies are disabled.

Questions and feedback

If you have questions or complaints about this privacy policy, you can contact us.